Privacy Policy

Effective Date: 5 July 2026

Welcome to Hoopono.my. Your privacy is important to us. This Privacy Policy explains how Hoopono.my collects, uses, stores, and protects your personal information when you visit our website or use our services.

1. About Us

Hoopono.my is an online e-commerce marketplace that allows customers to browse, purchase, and sell products through our platform.

Company Name: Hoopono.my

Business Address:
56, Jalan Kepitom,
Tom Yeong,
70000 Seremban,
Negeri Sembilan,
Malaysia

Customer Care:
Phone: +60 11-5555 3633

Email: info@hoopono.my

2. Information We Collect

We may collect the following information:

• Full name

• Email address

• Mobile phone number

• Delivery and billing address

• Payment information (processed securely through our payment partners)

• Order history

• Account login details

• Device information

• IP address

• Browser type

• Cookies and website usage information

3. How We Use Your Information

We use your information to:

• Create and manage your account.

• Process orders and payments.

• Deliver purchased products.

• Provide customer support.

• Verify transactions.

• Prevent fraud and unauthorized activities.

• Improve our website and services.

• Send order updates.

• Respond to inquiries.

• Send promotional offers (only if you choose to receive them).

• Comply with legal obligations.

4. Payment Security

Hoopono.my does not store your complete credit or debit card details on our servers. Payments are processed through trusted third-party payment providers using secure encryption technology.

5. Cookies

Our website uses cookies to:

• Remember your preferences.

• Keep you logged in.

• Improve website performance.

• Analyze visitor traffic.

• Provide a better shopping experience.

You may disable cookies through your browser settings, although some website features may not function properly.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

• Delivery and logistics companies.

• Payment gateway providers.

• Technology and hosting service providers.

• Government authorities where required by law.

• Law enforcement agencies when legally requested.

7. Data Security

We use appropriate technical and organizational measures to protect your information from:

• Unauthorized access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

Although we strive to protect your data, no internet transmission or electronic storage method is completely secure.

8. Seller Information

If you register as a seller, Hoopono.my may collect additional business information, including:

• Business name

• Business registration details

• Bank account information for payouts

• Identification documents where required for verification

This information is used solely for account verification, payment processing, fraud prevention, and compliance with applicable laws.

9. Your Rights

You have the right to:

• Access your personal information.

• Update inaccurate information.

• Request correction of your data.

• Request deletion of your account, subject to legal and business record retention requirements.

• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Hoopono.my is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

11. Third-Party Links

Our website may contain links to third-party websites. Hoopono.my is not responsible for the privacy practices or content of those external websites. We encourage users to review their privacy policies before providing personal information.

12. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions.

• Provide customer support.

• Meet legal and tax obligations.

• Resolve disputes.

• Enforce our agreements.

After this period, information will be securely deleted or anonymized where appropriate.

13. Changes to This Privacy Policy

Hoopono.my may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date. Continued use of the website after changes are published constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Hoopono.my

Address:
56, Jalan Kepitom,
Tom Yeong,
70000 Seremban,
Negeri Sembilan,
Malaysia

Customer Care:
+60 11-5555 3633

Email:
info@hoopono.my

Thank you for trusting Hoopono.my. We are committed to protecting your privacy and providing a safe and secure online shopping experience.